FAQ

When will my pre-order ship?

Pre-orders from our First Collection are expected to ship in early December. You will receive an email with tracking as soon as your order leaves us.

What size should I choose?

The Small ($35.99) is our petite size, made for younger girls and toddlers and a delicate first-handbag look. The Large ($38.99) gives her a little more room for her favorite things while keeping the same miniature luxury silhouette. Both have a top handle and a detachable, adjustable crossbody strap. Not sure? Send us a note and we'll help you choose.

What ages is NERIAH for?

NERIAH bags are created with little girls in mind. We recommend choosing based on her size and style. Young children should always be supervised while using accessories.

Is the bag safe for young children?

Safety was part of the design from the start. Every bag has a breakaway safety strap and rounded, child-friendly hardware. As with any accessory, please supervise young children while they are wearing it.

What comes with my order?

Every order includes your NERIAH Bow Bag, our signature NERIAH gift box, a dust bag and a keepsake note card, so it arrives ready to give.

How do I clean it?

Wipe the outside and the lining gently with a soft, damp cloth. Please do not machine wash.

Can I cancel a pre-order?

Yes. You can cancel a pre-order for a full refund any time before it ships. Just contact us.

Can I return my bag?

Unused items in their original packaging may be returned within 30 days of delivery. See our full Refund Policy for details.

When will I receive tracking?

We email your tracking number as soon as your order ships.

Do you ship internationally?

Yes, we ship to the United States and to select international destinations. Available countries, shipping options and rates are shown at checkout.

How much is shipping?

Shipping options and rates are shown at checkout before you pay. U.S. orders of $70 or more qualify for free standard shipping.